My son’s friends were over the other night watching a sports event. They are all partway through university and beginning to think seriously about their careers. One of them asked me what I did for a living. Being a change management consultant, I knew better than to say that. Unless people have experience working with […]
read more »
I don’t know about you, but as much as I am fascinated by Artificial Intelligence (AI), I am hard pressed to give you a definition of what it is, exactly. I can throw out an alphabet soup of acronyms and jargon with the best of ‘em: IoT, BI, RPA, IVA, AR, VR, E-I-E-I-O (not to […]
read more »
“We’re going to have to let some people go.” Of all the organizational change management requests, this is the most uncomfortable. This request typically comes up in situations where a company is acquiring/merging or is outsourcing. In these situations there is a drastic cultural and organizational change. Thankfully, this request does not come up that […]
read more »
When implementing a change, such as new technology or processes, week one after the implementation date is crucial. Momentum is gained or lost in that first week. Usually communication and training are part of the implementation. So how come there is sometimes confusion, and even chaos, during the first few days and weeks after a change […]
read more »
When you’re implementing a project with changes to technology or processes, training is always in the project plan. It has to be. Obviously people need the knowledge and skills required to do their jobs after the change is implemented. Once you go live, there should be no problems in this area. People should know what […]
read more »