My son’s friends were over the other night watching a sports event. They are all partway through university and beginning to think seriously about their careers. One of them asked me what I did for a living. Being a change management consultant, I knew better than to say that. Unless people have experience working with […]

As a project manager you often need organizational change management on your project. But should you try and do it yourself, with your current project resources, or should you hire an external consultant? As an external change management consultant myself, who gets hired onto projects, here is my perspective of when it makes sense to […]

If there is a project activity that defines love-hate relationships, Lessons Learned is it. At the start of the project, most people are enthusiastic about capturing Lessons Learned sometime before the project team disperses. That’s because they feel this activity is a key element of that fabled entity, ‘the learning organization’ – and who doesn’t […]

The project is nearing the end. The rush is on to complete the final activities before the launch date. Somewhere among those critical, last minute, must-do tasks there is this item, “Knowledge Transfer” on your Gantt chart. You sigh. It’s important because it’s necessary for your client organization, but time is running out. So you […]

A lot has been written on how important communications is, and how to coordinate and manage communications. But what if you are a Project Manager or leader in an organization undergoing change? What’s your role in leading communications? What should you be doing, and what should you be delegating to others? In my years leading […]

For a young millennial employee, communication is key to not just understanding what to do, but feeling motivated to do it. A successful company filled with happy employees and a good culture communicates well. On the other hand, bad communication from managers to employees can create a heap of problems with millennials. Examples are lower […]

How management and staff communicate with one another plays a crucial role in employee morale, office atmosphere, and resulting quality of work done.  Good communication among all levels within an organization leads to increased productivity, trust, confidence, and strong working relationships. For that reason, paying attention to communications as part of a project is very […]

As a business transformation consultant my advice is to organizations as a whole on how to implement, and become resilient to, change. And having done this for many years, as a by-product I observed that some people deal with change much better than others. Of course this should not be a surprise to anyone, but […]

It’s the end of the project and you should celebrate with a little party. Maybe it didn’t go super well, but still, not for a lack of effort. At least you should raise a glass to that, no? But instead, things just seem to dissipate. People drift off to other roles. You have now more […]

“Why can’t you understand me? We communicate in the same language, after all!” How many times have we all been in this frustrating situation? I am sure you can think of a time, perhaps even recently, where you felt this exact way. It seems like you have said the same thing, repeatedly, in multiple different […]